L.A. Care | Wellpoint SSB | My Health | 2014 - page 12

There are several services that are now covered
by Anthem.
What are Long Term Services and Supports,
and what is our role?
We will cover the following Long Term Services
and Supports:
•   
In-Home Supportive Services (IHSS) are
personal care services for people who need help
to live safely in their homes. If you currently get
IHSS, you do not have to change your IHSS
providers, and you can still hire, fire and manage
your providers. There will be no change in how
your provider is paid.
•   
Community-Based Adult Services (CBAS)
is daytime health care at centers that provide
nursing, therapy, activities and meals for people
with certain chronic health conditions. If you get
CBAS, nothing will change.
•   
Multipurpose Senior Services Program (MSSP)
provides social and health care coordination
services for people age 65 and older. If you
currently get MSSP, you do not have to change
your MSSP provider.
•   
Nursing home care: if you get care in a nursing
home, your health plan will work with your
doctor and nursing home to better coordinate
your care. If you are currently in a nursing home,
you do not have to change your nursing home.
This information in this newsletter is meant to
educate. It is not meant as medical advice. Please
check with your doctor for any advice about your
health. Your health plan may not cover some
types of care. Check your Member Handbook
for details about what benefits your health plan
covers and what it does not cover.
With the exception of
anthem.com/ca
, the
websites referred to in this newsletter are
websites of independent entities and not
affiliated with Anthem Blue Cross.
Copies of any type of member information
are made available (at no cost) upon request
for translation, Braille, large print or audio
format
.
Just call the Customer Care Center
(see numbers above)
.
We can answer any of
your questions about your plan
.
If you have
hearing or speech loss, call the TTY line (see
numbers above)
.
Blue Cross of California doing business as Anthem
Blue Cross is contracted with L.A. Care Health
Plan to provide Medi-Cal managed care services
in Los Angeles County. Independent licensee
of the Blue Cross Association. 
®
ANTHEM is
a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross name and
symbol are registered marks of the Blue
Cross Association.
© 2014
WPT30412
If you want to reach us by phone:
Customer Care Center.............................................
1-888-285-7801
TTY Line.......................................................................
1-888-757-6034
24/7 NurseLine.........................................................
1-800-224-0336
24/7 NurseLine TTY..................................................
1-800-368-4424
Breastfeeding Support Line....................................
1-800-231-2999
Care Management....................................................
1-888-334-0870
anthem.com/ca
ACA-MEM-0129-14_LA
Do you know what’s new with your health plan?
What if I am already getting Long Term
Services and Supports?
If you are already getting one or more of these
services, you do not need to do anything. You will
still get these services as you do today. This notice is
for your information only.
What if I am not getting Long Term Services
and Supports?
Should you ever qualify for any Long Term
Services and Supports, they will be covered by us.
How does this help me?
This change helps us to better coordinate
your medical and Long Term Services and
Supports together.
For help or more information
•   
If you have questions about this notice or
your services, call us.
•   
If you have questions about IHSS, call your
IHSS social worker at the county social services
office. They know about this change and can
help you.
We also provide some of your outpatient
behavioral health/mental health services
We will cover several new outpatient mental
health services and limited substance use disorder
services. Other substance use disorder services
are available through county alcohol and drug
programs. Specialty mental health services will
continue to be available through the county
mental health plans. Review your Member
Handbook for more information on what is
covered by us.
Call us for help
We understand that sometimes changes to your
benefits can be hard to deal with. We’re here for you
if you have questions about any of these changes. You
can go online and review your Member Handbook
at
anthem.com/ca/medi-cal
or you can call us at
1-800-407-4627
. The TTY line for members with
hearing or speech loss is
1-888-757-6034
.
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