This information in this newsletter is meant to
educate. It is not meant as medical advice. Please
check with your doctor for any advice about your
health. Your health plan may not cover some
types of care. Check your Member Handbook
for details about what benefits your health plan
covers and what it does not cover.
With the exception of
anthem.com/ca
, the web-
sites referred to in this newsletter are websites
of independent entities and not affiliated with
Anthem Blue Cross.
Copies of any type of member information
are made available (at no cost) upon request
for translation, Braille, large print or audio
format
.
Just call the Customer Care Center
(see numbers above)
.
We can answer any of
your questions about your plan
.
If you have
hearing or speech loss, call the TTY line (see
numbers above)
.
Blue Cross of California doing business as Anthem
Blue Cross is contracted with L.A. Care Health
Plan to provide Medi-Cal managed care services
in Los Angeles County. Independent licensee
of the Blue Cross Association.
®
ANTHEM is
a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross name and
symbol are registered marks of the Blue Cross
Association.
© 2013
WPT29405
If you want to reach us by phone:
Customer Care Center.............................................
1-888-285-7801
TTY Line.......................................................................
1-888-757-6034
24/7 NurseLine.........................................................
1-800-224-0336
24/7 NurseLine TTY..................................................
1-800-368-4424
Breastfeeding Support Line....................................
1-800-231-2999
Care Management....................................................
1-888-334-0870
anthem.com/ca
25021CAMENABC 08/13
No two people are the same, so why should your
health care be?
That’s why we’re supporting a patient-centered
approach that puts you at the center of your
health care. That means focusing on preventing
health problems in the first place. How? We’re
giving PCPs an even more important role through
patient-centered care. And we’re giving them
the right information, tools and support so
they can manage your care based on your own
health history.
We hope to help improve your health and care and
lower your costs through:
•
Better access:
You’ll be able to go to your PCP
when you need to – after hours, on the weekends
or even on the web. And your PCP will have the
time needed to give quality care.
•
Lowering health risks:
That means your PCP
will have information that can identify when you
haven’t had recommended treatments. Your PCP
will be able to take care of any gaps in care (like
a missed eye exam) and help keep you out of the
hospital or emergency room (ER) more often.
Patient-centered care:
health care focused on you
•
Coordinating care:
PCPs will have the tools
and information they need to give the best care.
They’ll be able to handle more of your care,
instead of referring you to specialists. They’ll
still be able to send you to specialists for more
care when needed, but they’ll work together as a
team. And we’ll even alert your PCP when you
are admitted to the hospital or go to the ER.
•
Meaningful information:
Your treatment will be
based on your specific health needs. We’ll give
PCPs the medical, drug and lab data they need
to make treatment recommendations based on a
full picture of your health.
•
Sharing wellness and preventive care:
We’ll offer
our care management nurses, who can work
as part of your PCP’s team, to help manage
situations that require complex care.
•
More convenience:
Since you should need fewer
visits to get the right care, you could save time
and hassles.
Looking for a doctor who participates in our
patient-centered care approach? Use the
Find
a Doctor
tool at
anthem.com/ca
or call the
Customer Care Center number on your ID card.
Know your rights
We want you to know what your rights and
responsibilities are as a member of our health plan.
To read about your rights, visit
anthem.com/ca
.
❯
❯
At the top of the screen, click on
State Sponsored
.
❯
❯
Choose
Medi-Cal
.
❯
❯
Choose
Member Rights and Responsibilities
.
You also can call us at
1-888-285-7801
for a
paper copy.
